House Policies

Service Area
Please, inquire 

SPECIAL CARE HANDLING FOR BOARDING: Boarding: If a dog requires special handling & care due to behavioral or medical concerns (including but not limited to: any non-basic medical care, puppy care (< 18 months ), handling sensitivity, leash reactivity, aggression, resource guarding), a $25  special care  fee will be applied to each day.

BOARDING: Check In & Out: First time guest a 2 night minimum  is requested, plus a deposit is required  before check in. Check-in (drop-off): Anytime. Check-out (pick-up): by 10:00 am with no charge, after 10:00 am: A charge of half the cost of investment rate will incur as a daycare fee.  No pickups after 6pm. Current Rabies or titer test result,  some sort of flea prevention  required

WEATHER: Inclement Weather & Smoke Policy: Weather and or smoke conditions should not impact a dog’s physical health or well-being. In the event of inclement weather and or smoke, your dog will be given a potty break and some time will be spent with your dog indoors with some enrichment activities. I reserve the right to cancel if the conditions are unsafe for driving and  or hiking. Our safety and well-being  is important to me.

HOLIDAYS: There is an additional $25 charge per day on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas. 

CANCELLATION POLICY: All services are subject to our cancellation policy. Please take special care to note policy differences between peak (holiday) periods and non-peak periods.

Cancellation policy for boarding during non-peak periods:  7 days or less notice incurs fee of 1 night stay. Less than 24 hours notice incurs a fee of 50% of the entire stay’s value, no less than the value of 1 night stay.

Cancellation policy for boarding during peak (holiday) periods: 14 days or less notice incurs fee of 1 night stay. 10 days or less notice incurs a fee of 50% of the entire stay’s value; 7 days or less notice incurs a fee of 75% of the entire stay’s value; less than 24 hours notice incurs a fee of 100% of the entire stay’s value. No fee will be less than the value of 1 night stay.

Cancellation policy for Behavior & Training services:  With the exception of weather related cancellations for outdoor services, 24 hours or less notice incurs fee of 100% of service value.

               **Investment cost is subject to change based on age & temperament  

samara@sanghadog.com